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Returns Policy


Our Guarantee

 

We are confident that you will be delighted with your purchase. However, under our 'no quibble' policy, if you wish to return the goods then please do so within 28 days of receipt and we will be happy to provide a full refund or exchange. Please note that goods returned under our 'no quibble' policy must be returned unopened in its original packaging and in a saleable condition. Refunds will normally be processed within 7 working days of the goods being received by us.

Please note that whilst we endeavour to accurately portray products on our website, occassionally, the colours, designs and packaging may differ from those shown.

If goods develop a fault during the first 12 months after purchase then we will offer either a repair or replacement item at no cost to the customer or, alternatively, a refund at our discretion.

Our guarantee does not affect your statutory rights as a consumer.


Returns Procudure
 

When returning goods, we recommend you use a 'signed-for' service, as proof of posting cannot be regarded as proof of receipt. Unless the goods are faulty or damaged, you will be responsible for the cost of returning the goods to us. Where we pay postage for faulty product returns, our liability for refunding the postage cost is limited to £5.  If the cost exceeds this value then you MUST contact us prior to returning the goods as we may, at our discretion, opt to arrange for the goods to be collected at our cost.  Contact can be made by email - customerservices@justchildsplay.co.uk or by phone - 0344 826 00 10 (only during normal office hours).


When returning goods please complete the Returns Form and include this with the item being returned.
 

Click Here to download Returns Form.
 


The Waste Electrical and Electronic Equipment (WEEE) Directive

As a retailer, Just Childsplay is required, by law, to allow customers to return their waste electrical and electronic equipment free of charge (see below regarding cost of return delivery).  The aim is to allow the considerable amount of WEEE that goes to landfill to be either repaired or recycled.

 

Under the regulations, we offer our customers a free take-back of their WEEE on a like-for-like basis when a new electrical or electronic product is purchased from us. For example, if a customer purchased a new electronic notebook from us we would accept their old electronic notebook and prevent it going to landfill by disposing of it safely.  Customers MUST return their WEEE item to us within 28 days of purchasing their new item. PLEASE NOTE: CUSTOMERS ARE RESPONSIBLE FOR THE COST OF RETURNING ANY ITEM UNDER THESE REGULATIONS.

 

If a customer wishes to return an item under these regulations then, in the first instance, please email customerservices@justchildsplay.co.uk with "RETURN OF ITEM UNDER WEEE REGULATIONS" in the subject line.  Additionally, please provide your address and contact details together with the invoice number of the order you have received from us and a detailed description of the item that you wish to return.  We will then verify the eligibility of the return under the regulations.  In the event that non-eligible items are returned to us without first obtaining our agreement may result in action to recover any costs associated with disposal of the non-eligible item.

 

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

 

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.